Results from the 2020 survey

Overton Park Surgery

Overton Park Road, Cheltenham, GL50 3BP

Where patient experience is best

    • 98% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 96% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

Where patient experience could improve

    • 40% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

    • 66% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
289

Surveys sent out

127

Surveys sent back

44%

Completion rate