Results from the 2018 survey

Overton Park Surgery

Overton Park Surgery, Overton Park Road, Cheltenham, GL50 3BP

Where patient experience is best

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 86% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 83%National average: 70%

    • 100% of respondents took the appointment they were offered

      Local (CCG) average: 97%National average: 94%

Where patient experience could improve

    • 46% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 57%National average: 50%

    • 58% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 87% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 90%

Comparisons to the local (CCG) or national average may not be statistically significant.
274

Surveys sent out

115

Surveys sent back

42%

Completion rate