Results from the 2020 survey

Stow Surgery

Maugersbury Road, Stow-On-The-Wold, GL54 1AX

Where patient experience is best

    • 99% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 85%

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 89%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Where patient experience could improve

    • 62% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 63%

    • 63% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

123

Surveys sent back

50%

Completion rate