Results from the 2020 survey

Litchdon Medical Centre

Landkey Road, Barnstaple, EX32 9LL

Where patient experience is best

    • 80% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

    • 95% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 86% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 60%

Where patient experience could improve

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

110

Surveys sent back

44%

Completion rate