Results from the 2019 survey

Manor Surgery

The Manor Surgery, Chapel St, Forth Noweth, Redruth, TR15 1AU

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 67%

    • 85% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 81%National average: 74%

Where patient experience could improve

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 55%National average: 48%

    • 78% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 55% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
288

Surveys sent out

123

Surveys sent back

43%

Completion rate