Results from the 2020 survey

Manor Surgery

The Manor Surgery, Chapel St, Forth Noweth, Redruth, TR15 1AU

Where patient experience is best

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 68%National average: 63%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 65%

Where patient experience could improve

    • 62% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 54% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
276

Surveys sent out

118

Surveys sent back

43%

Completion rate