Results from the 2020 survey

Birchwood Medical Practice

Birchwood Med Practice, Brooklea Hc, Wick Road, Bristol, BS4 4HU

Where patient experience is best

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 59% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 91% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 73%

Where patient experience could improve

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 85%

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
353

Surveys sent out

112

Surveys sent back

32%

Completion rate