Results from the 2019 survey

28 Beaumont Street

, Oxford, OX1 2NP

Where patient experience is best

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 73%National average: 67%

    • 96% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 74%

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

Where patient experience could improve

    • 83% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 98%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
460

Surveys sent out

118

Surveys sent back

26%

Completion rate