Results from the 2018 survey

Horsefair Surgery

South Bar House, Banbury, OX16 9AD

Where patient experience is best

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 21% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 82%National average: 70%

    • 43% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 69%

    • 40% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 70%National average: 66%

Comparisons to the local (CCG) or national average may not be statistically significant.
269

Surveys sent out

109

Surveys sent back

41%

Completion rate