Results from the 2019 survey

The Grange Surgery

The Causeway, Petersfield, GU31 4JR

Where patient experience is best

    • 93% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 81% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 67%

    • 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

Where patient experience could improve

    • 83% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
240

Surveys sent out

114

Surveys sent back

48%

Completion rate