Results from the 2018 survey

The Grange Surgery

The Grange Surgery, The Causeway, Petersfield, GU31 4JR

Where patient experience is best

    • 80% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 62%

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 66%

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 69%

Where patient experience could improve

    • 94% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 96%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
226

Surveys sent out

115

Surveys sent back

51%

Completion rate