Results from the 2019 survey

Richmond Surgery

Richmond Close, Fleet, GU52 7US

Where patient experience is best

    • 84% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 56%National average: 48%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 67%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

Where patient experience could improve

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 86%National average: 78%

    • 89% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

132

Surveys sent back

51%

Completion rate