Results from the 2018 survey

Richmond Surgery

Richmond Surgery, Richmond Close, Fleet, GU52 7US

Where patient experience is best

    • 83% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 61%National average: 50%

    • 100% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 79%

    • 86% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 77%National average: 74%

Where patient experience could improve

    • 83% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 87% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 90%

    • 71% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 70%

Comparisons to the local (CCG) or national average may not be statistically significant.
232

Surveys sent out

106

Surveys sent back

46%

Completion rate