Results from the 2020 survey

Richmond Surgery

Richmond Close, Fleet, GU52 7US

Where patient experience is best

    • 87% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 45%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 69%National average: 65%

Where patient experience could improve

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 59% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

111

Surveys sent back

45%

Completion rate