Results from the 2019 survey

Shotfield Medical Practice

Jubilee Health Centre, Shotfield, Wallington, SM6 0HY

Where patient experience is best

    • 63% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 75% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 84% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 78%

    • 72% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
310

Surveys sent out

97

Surveys sent back

31%

Completion rate