Results from the 2018 survey

Lavender Hill Group Practice

19 Pountney Road, Battersea, SW11 5TU

Where patient experience is best

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 70%

    • 91% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 79%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 69%

Where patient experience could improve

    • 85% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
407

Surveys sent out

126

Surveys sent back

31%

Completion rate