Results from the 2019 survey

Lavender Hill Group Practice

Lavender Hill Group Pract, 19 Pountney Road, Battersea, SW11 5TU

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 68%

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 82% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 73%National average: 62%

Where patient experience could improve

    • 41% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 73% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
374

Surveys sent out

90

Surveys sent back

24%

Completion rate