Results from the 2020 survey

Lavender Hill Group Practice

Lavender Hill Group Pract, 19 Pountney Road, Battersea, SW11 5TU

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 67% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 85% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
480

Surveys sent out

110

Surveys sent back

23%

Completion rate