Results from the 2020 survey

Brocklebank Group Practice

Brocklebank Group Prac, 249 Garratt Lane, Wandsworth, SW18 4DU

Where patient experience is best

    • 94% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 100% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Where patient experience could improve

    • 21% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 56% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 93% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
421

Surveys sent out

107

Surveys sent back

25%

Completion rate