Results from the 2019 survey

Putneymead Group Medical Practice

Putneymead Group Med Prac, 266 Upper Richmond Road, Putney, SW15 6TQ

Where patient experience is best

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 90% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 83%

Where patient experience could improve

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 78%National average: 68%

    • 68% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 73%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
470

Surveys sent out

111

Surveys sent back

24%

Completion rate