Results from the 2020 survey

Putneymead Group Medical Practice

Putneymead Group Med Prac, 266 Upper Richmond Road, Putney, SW15 6TQ

Where patient experience is best

    • 88% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 95% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

Where patient experience could improve

    • 49% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 50% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 48% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
486

Surveys sent out

118

Surveys sent back

24%

Completion rate