Results from the 2019 survey

Clapham Park Group Practice

Clapham Park Grp Practice, 72 Clarence Avenue, SW4 8JP

Where patient experience is best

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

    • 69% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 90% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 78% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 83%

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
451

Surveys sent out

93

Surveys sent back

21%

Completion rate