Results from the 2018 survey

Sir John Kirk Close Surgery

London, , SE5 0BB

Where patient experience is best

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 69%

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 90%

    • 73% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

Where patient experience could improve

    • 60% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 66%National average: 74%

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 91%National average: 93%

    • 88% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
361

Surveys sent out

85

Surveys sent back

24%

Completion rate