Results from the 2020 survey

Valley Road Surgery

139 Valley Road, Streatham, SW16 2XT

Where patient experience is best

    • 88% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 80% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 59% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
455

Surveys sent out

124

Surveys sent back

27%

Completion rate