Results from the 2020 survey

Wish Valley Surgery

The Surgery, Wish Valley, Talbot Road, Hawkhurst, TN18 4NB

Where patient experience is best

    • 95% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

    • 86% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 65%

    • 84% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 63%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
244

Surveys sent out

110

Surveys sent back

45%

Completion rate