Results from the 2020 survey

Woodlands Health Centre

Allington Road, Paddock Wood, TN12 6AX

Where patient experience is best

    • 79% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 63% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

    • 63% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 65%

Where patient experience could improve

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 84% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

118

Surveys sent back

46%

Completion rate