Results from the 2020 survey

Swiss Cottage Surgery

2 Winchester Mews, Swiss Cottage, NW3 3NP

Where patient experience is best

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 86% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 83% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 60%

Where patient experience could improve

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
485

Surveys sent out

82

Surveys sent back

17%

Completion rate