Results from the 2020 survey

The Bloomsbury Surgery

1 Handel Street, London, WC1N 1PD

Where patient experience is best

    • 93% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 65%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 80% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 69%National average: 73%

Where patient experience could improve

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 86% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
478

Surveys sent out

98

Surveys sent back

21%

Completion rate