Results from the 2020 survey

Upminster Medical Centre

224-226 St Mary’S Lane, Upminster, Essex, RM14 3DH

Where patient experience is best

    • 93% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 77%

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 65%

    • 66% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 45%

Where patient experience could improve

    • 56% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 60%National average: 60%

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
321

Surveys sent out

122

Surveys sent back

38%

Completion rate