Results from the 2019 survey

The River Surgery

16 Rous Road, Buckhurst Hill, IG9 6BN

Where patient experience is best

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 77% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 65%

    • 86% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

Where patient experience could improve

    • 93% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 84% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 86%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
344

Surveys sent out

124

Surveys sent back

36%

Completion rate