Results from the 2020 survey

The River Surgery

16 Rous Road, Buckhurst Hill, IG9 6BN

Where patient experience is best

    • 78% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 70%National average: 73%

    • 95% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

    • 62% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 54%National average: 65%

Where patient experience could improve

    • 75% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 84%National average: 85%

    • 83% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 39%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
315

Surveys sent out

113

Surveys sent back

36%

Completion rate