Results from the 2018 survey

Lincoln House Surgery

Apsley, Hemel Hempstead, HP3 9SQ

Where patient experience is best

    • 74% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 66%

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 58% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

Where patient experience could improve

    • 65% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 70%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 88% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 90%

Comparisons to the local (CCG) or national average may not be statistically significant.
300

Surveys sent out

111

Surveys sent back

37%

Completion rate