Results from the 2019 survey

Theatre Royal Surgery

27 Theatre Street, Dereham, NR19 2EN

Where patient experience is best

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 32% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 43% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

    • 79% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 92%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

118

Surveys sent back

47%

Completion rate