Results from the 2020 survey

Yaxley Group Practice

Yaxley Grp Prac, Hlth Ctr, Landsdowne Road, Yaxley, Peterborough, PE7 3JL

Where patient experience is best

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 87% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 83% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 63%

Where patient experience could improve

    • 73% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 59% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
292

Surveys sent out

122

Surveys sent back

42%

Completion rate