Results from the 2019 survey

Yaxley Group Practice

Yaxley Grp Prac, Hlth Ctr, Landsdowne Road, Yaxley, Peterborough, PE7 3JL

Where patient experience is best

    • 77% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 67%National average: 65%

Where patient experience could improve

    • 89% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
275

Surveys sent out

111

Surveys sent back

40%

Completion rate