Results from the 2020 survey

Lensfield Medical Practice

Lensfield Medical Prac., 48 Lensfield Road, Cambridge, CB2 1EH

Where patient experience is best

    • 79% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 45%

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 94% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
430

Surveys sent out

121

Surveys sent back

28%

Completion rate