Results from the 2018 survey

Lensfield Medical Practice

48 Lensfield Road, Cambridge, CB2 1EH

Where patient experience is best

    • 93% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

    • 79% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 50%

    • 95% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 70%

Where patient experience could improve

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
359

Surveys sent out

111

Surveys sent back

31%

Completion rate