Results from the 2019 survey

Lensfield Medical Practice

Lensfield Medical Prac., 48 Lensfield Road, Cambridge, CB2 1EH

Where patient experience is best

    • 80% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 89% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 62%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 74%National average: 68%

Where patient experience could improve

    • 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 79% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 90% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
378

Surveys sent out

103

Surveys sent back

27%

Completion rate