Results from the 2020 survey

Victoria And Mapperley Practice

Victoria Health Centre, Perth St, Glasshouse St, Nottingham, NG1 3LW

Where patient experience is best

    • 59% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

    • 62% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 65%

    • 62% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
320

Surveys sent out

104

Surveys sent back

33%

Completion rate