Results from the 2019 survey

Abbey Medical Centre

63 Central Avenue,Beeston, Nottingham, NG9 2QP

Where patient experience is best

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 58%National average: 48%

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 86%National average: 78%

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 74%National average: 62%

Where patient experience could improve

    • 77% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 86%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 81% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 84%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
298

Surveys sent out

128

Surveys sent back

43%

Completion rate