Results from the 2020 survey

Abbey Medical Centre

63 Central Avenue,Beeston, Nottingham, NG9 2QP

Where patient experience is best

    • 66% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 73% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

Where patient experience could improve

    • 69% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

    • 82% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
269

Surveys sent out

92

Surveys sent back

34%

Completion rate