Results from the 2018 survey

Abbey Medical Centre

Abbey Medical Centre, 63 Central Avenue,Beeston, Nottingham, NG9 2QP

Where patient experience is best

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 90%National average: 70%

    • 89% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 85%National average: 69%

    • 65% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 61%National average: 50%

Where patient experience could improve

    • 83% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
267

Surveys sent out

102

Surveys sent back

38%

Completion rate