Results from the 2018 survey

Swingbridge Surgery

Swingbridge Surgery, Swingbridge Road, Grantham, NG31 7XT

Where patient experience is best

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 96%

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

Where patient experience could improve

    • 54% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 70%

    • 44% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 62%

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 69%

Comparisons to the local (CCG) or national average may not be statistically significant.
298

Surveys sent out

126

Surveys sent back

42%

Completion rate