Results from the 2020 survey

Swingbridge Surgery

Swingbridge Road, Grantham, NG31 7XT

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

    • 81% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

Where patient experience could improve

    • 14% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 88%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
351

Surveys sent out

119

Surveys sent back

34%

Completion rate