Results from the 2020 survey

College Lane Surgery

Barnsley Rd,Ackworth, Pontefract, WF7 7HZ

Where patient experience is best

    • 79% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 38%National average: 45%

Where patient experience could improve

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 60%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

115

Surveys sent back

46%

Completion rate