Results from the 2019 survey

College Lane Surgery

Barnsley Rd,Ackworth, Pontefract, WF7 7HZ

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 48%

    • 97% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

    • 69% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 59%National average: 62%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
252

Surveys sent out

119

Surveys sent back

47%

Completion rate