Results from the 2018 survey

College Lane

Barnsley Rd,Ackworth, Pontefract, WF7 7HZ

Where patient experience is best

    • 91% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 70%

    • 76% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 57%National average: 62%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
231

Surveys sent out

107

Surveys sent back

46%

Completion rate