Results from the 2019 survey

Dr Glencross

140 Fitzwilliam Street, Huddersfield, West Yorkshire, HD1 5PU

Where patient experience is best

    • 81% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 91% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 95% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 67%

Where patient experience could improve

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
450

Surveys sent out

125

Surveys sent back

28%

Completion rate