Results from the 2020 survey

Peel Park Surgery

Undercliffe Hlth Care Ctr, 17 Lowther Street, Bradford, BD2 4RA

Where patient experience is best

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 55% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 35%National average: 45%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 60%National average: 65%

Where patient experience could improve

    • 62% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 75%National average: 77%

    • 89% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
429

Surveys sent out

98

Surveys sent back

23%

Completion rate