Results from the 2019 survey

Beech Tree Surgery

68 Doncaster Road, Selby, YO8 9AJ

Where patient experience is best

    • 90% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 78% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 18% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

    • 48% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 67%

    • 48% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

128

Surveys sent back

51%

Completion rate