Results from the 2018 survey

Beech Tree Surgery

Beech Tree Surgery, 68 Doncaster Road, Selby, YO8 9AJ

Where patient experience is best

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 79%

    • 93% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 24% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

    • 46% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 66%

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
235

Surveys sent out

111

Surveys sent back

47%

Completion rate