Results from the 2018 survey

Nayar Jk

187 Cottingham Road, Kingston Upon Hull, HU5 2EG

Where patient experience is best

    • 81% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 57%National average: 70%

    • 80% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 62%

Where patient experience could improve

    • 78% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
420

Surveys sent out

49

Surveys sent back

12%

Completion rate