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Results from the 2017 survey

Bensham Family Practice

Sidney Grove, Bensham, Gateshead, NE8 2XB

What this practice does best

    • 80% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 60%National average: 56%

    • 82% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 73%

    • 88% of respondents are satisfied with the surgery`s opening hours

      Local (CCG) average: 81%National average: 76%

What this practice could improve

    • 83% of respondents say the last nurse they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 89%National average: 85%

    • 88% of respondents say the last nurse they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 93%National average: 91%

    • 91% of respondents say the last nurse they saw or spoke to was good at giving them enough time

      Local (CCG) average: 95%National average: 92%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

103

Surveys sent back

40%

Completion rate