Results from the 2020 survey

Bensham Family Practice

Sidney Grove, Bensham, Gateshead, NE8 2XB

Where patient experience is best

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 65%

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

Where patient experience could improve

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 80%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
295

Surveys sent out

104

Surveys sent back

35%

Completion rate