Results from the 2018 survey

Bensham Family Practice

Bensham Family Practice, Sidney Grove, Bensham, Gateshead, NE8 2XB

What this practice does best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 53%National average: 50%

    • 92% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 74%

    • 86% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 71%National average: 69%

What this practice could improve

    • 88% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 91%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
294

Surveys sent out

111

Surveys sent back

38%

Completion rate