Results from the 2019 survey

Bensham Family Practice

Sidney Grove, Bensham, Gateshead, NE8 2XB

Where patient experience is best

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 48%

    • 76% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 81% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 74%

Where patient experience could improve

    • 71% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
307

Surveys sent out

120

Surveys sent back

39%

Completion rate