Results from the 2020 survey

Ferryhill And Chilton Medical Practice

The Surgery, Durham Road, Ferryhill, DL17 8JJ

Where patient experience is best

    • 52% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 66% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 89%National average: 85%

Where patient experience could improve

    • 55% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 64% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 76%National average: 73%

    • 72% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 82%

Comparisons to the local (CCG) or national average may not be statistically significant.
301

Surveys sent out

111

Surveys sent back

37%

Completion rate