Results from the 2018 survey

Cambridge Medical Group

10A Cambridge Road, Linthorpe, Middlesbrough, TS5 5NN

Where patient experience is best

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 96%

    • 72% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 79%

Where patient experience could improve

    • 30% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 70%

    • 37% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 69%

    • 60% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
262

Surveys sent out

101

Surveys sent back

39%

Completion rate