Results from the 2019 survey

Cambridge Medical Group

The Cambridge Med. Group, 10A Cambridge Road, Linthorpe, Middlesbrough, TS5 5NN

Where patient experience is best

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

    • 90% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 91% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 34% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 34% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 65%National average: 68%

    • 53% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 83%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
303

Surveys sent out

109

Surveys sent back

36%

Completion rate