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Lodgeside SurgerySt George Health CentreAdd Practice
% of patients who find it easy to get through to this surgery by phone

67%

Local (CCG) average: 70%

National average: 71%

64%

Local (CCG) average: 70%

National average: 71%

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% of patients who find the receptionists at this surgery helpful

81%

Local (CCG) average: 87%

National average: 87%

95%

Local (CCG) average: 87%

National average: 87%

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% of patients who usually get to see or speak to their preferred GP

46%

Local (CCG) average: 53%

National average: 56%

51%

Local (CCG) average: 53%

National average: 56%

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% of patients who were able to get an appointment to see or speak to someone the last time they tried

90%

Local (CCG) average: 85%

National average: 84%

80%

Local (CCG) average: 85%

National average: 84%

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% of patients who say the last appointment they got was convenient

85%

Local (CCG) average: 82%

National average: 81%

76%

Local (CCG) average: 82%

National average: 81%

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% of patients who describe their experience of making an appointment as good

75%

Local (CCG) average: 72%

National average: 73%

75%

Local (CCG) average: 72%

National average: 73%

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% of patients who usually wait 15 minutes or less after their appointment time to be seen

69%

Local (CCG) average: 60%

National average: 64%

47%

Local (CCG) average: 60%

National average: 64%

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% of patients who feel they don`t normally have to wait too long to be seen

57%

Local (CCG) average: 53%

National average: 58%

41%

Local (CCG) average: 53%

National average: 58%

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% of patients who say the last GP they saw or spoke to was good at giving them enough time

80%

Local (CCG) average: 86%

National average: 86%

86%

Local (CCG) average: 86%

National average: 86%

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% of patients who say the last GP they saw or spoke to was good at listening to them

87%

Local (CCG) average: 90%

National average: 89%

93%

Local (CCG) average: 90%

National average: 89%

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% of patients who say the last GP they saw or spoke to was good at explaining tests and treatments

87%

Local (CCG) average: 87%

National average: 86%

86%

Local (CCG) average: 87%

National average: 86%

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% of patients who say the last GP they saw or spoke to was good at involving them in decisions about their care

79%

Local (CCG) average: 83%

National average: 82%

86%

Local (CCG) average: 83%

National average: 82%

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% of patients who say the last GP they saw or spoke to was good at treating them with care and concern

84%

Local (CCG) average: 87%

National average: 86%

87%

Local (CCG) average: 87%

National average: 86%

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% of patients who had confidence and trust in the last GP they saw or spoke to

97%

Local (CCG) average: 97%

National average: 95%

95%

Local (CCG) average: 97%

National average: 95%

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% of patients who say the last nurse they saw or spoke to was good at giving them enough time

91%

Local (CCG) average: 93%

National average: 92%

97%

Local (CCG) average: 93%

National average: 92%

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% of patients who say the last nurse they saw or spoke to was good at listening to them

91%

Local (CCG) average: 92%

National average: 91%

96%

Local (CCG) average: 92%

National average: 91%

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% of patients who say the last nurse they saw or spoke to was good at explaining tests and treatments

89%

Local (CCG) average: 91%

National average: 90%

95%

Local (CCG) average: 91%

National average: 90%

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% of patients who say the last nurse they saw or spoke to was good at involving them in decisions about their care

77%

Local (CCG) average: 86%

National average: 85%

87%

Local (CCG) average: 86%

National average: 85%

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% of patients who say the last nurse they saw or spoke to was good at treating them with care and concern

91%

Local (CCG) average: 91%

National average: 91%

96%

Local (CCG) average: 91%

National average: 91%

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% of patients who had confidence and trust in the last nurse they saw or spoke to

99%

Local (CCG) average: 97%

National average: 97%

99%

Local (CCG) average: 97%

National average: 97%

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% of patients who are satisfied with the surgery`s opening hours

76%

Local (CCG) average: 78%

National average: 76%

79%

Local (CCG) average: 78%

National average: 76%

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% of patients who describe their overall experience of this surgery as good

85%

Local (CCG) average: 85%

National average: 85%

92%

Local (CCG) average: 85%

National average: 85%

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% of patients who would recommend this surgery to someone new to the area

82%

Local (CCG) average: 78%

National average: 77%

74%

Local (CCG) average: 78%

National average: 77%

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