Drs Shah & Talpur

Hanford Health Centre, New Inn Lane, Hanford, Stoke-On-Trent, ST4 8EX

Your local GP services

70% find it easy to get through to this GP practice by phone

Local (CCG) average: 64%National average: 65%

94% find the receptionists at this GP practice helpful

Local (CCG) average: 88%National average: 89%

80% are satisfied with the general practice appointment times available

Local (CCG) average: 65%National average: 63%

72% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 45%National average: 45%

Making an appointment

70% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 60%National average: 60%

78% were satisfied with the type of appointment they were offered

Local (CCG) average: 73%National average: 73%

98% took the appointment they were offered

Local (CCG) average: 94%National average: 93%

76% describe their experience of making an appointment as good

Local (CCG) average: 67%National average: 65%

Your last appointment

80% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 66%National average: 70%

88% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 86%National average: 86%

90% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 87%National average: 88%

92% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 86%National average: 87%

98% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 92%National average: 93%

92% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

90% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 84%National average: 85%

93% felt their needs were met during their last general practice appointment

Local (CCG) average: 93%National average: 94%

Your health

83% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 77%

Overall experience

89% describe their overall experience of this GP practice as good

Local (CCG) average: 81%National average: 82%