Sayer (Richmond Green)

19 The Green, Richmond, TW9 1PX

Your local GP services

92% find it easy to get through to this GP practice by phone

Local (CCG) average: 81%National average: 70%

95% find the receptionists at this GP practice helpful

Local (CCG) average: 90%National average: 90%

77% are satisfied with the general practice appointment times available

Local (CCG) average: 65%National average: 66%

83% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 56%National average: 50%

Making an appointment

79% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 69%National average: 62%

81% were satisfied with the type of appointment they were offered

Local (CCG) average: 77%National average: 74%

95% took the appointment they were offered

Local (CCG) average: 96%National average: 94%

76% describe their experience of making an appointment as good

Local (CCG) average: 74%National average: 69%

Your last appointment

58% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 75%National average: 69%

89% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 88%National average: 87%

91% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 91%National average: 89%

93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 89%National average: 87%

96% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 95%National average: 93%

99% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 96%National average: 96%

87% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 88%National average: 87%

100% felt their needs were met during their last general practice appointment

Local (CCG) average: 95%National average: 95%

Overall experience

92% describe their overall experience of this GP practice as good

Local (CCG) average: 87%National average: 84%