Sayer (Richmond Green)

Richmond Green Med.Ctr., 19 The Green, Richmond, TW9 1PX

Your local GP services

93% find it easy to get through to this GP practice by phone

Local (CCG) average: 82%National average: 68%

94% find the receptionists at this GP practice helpful

Local (CCG) average: 91%National average: 89%

76% are satisfied with the general practice appointment times available

Local (CCG) average: 68%National average: 65%

85% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 53%National average: 48%

Making an appointment

74% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 71%National average: 62%

80% were satisfied with the type of appointment they were offered

Local (CCG) average: 77%National average: 74%

90% took the appointment they were offered

Local (CCG) average: 95%National average: 94%

80% describe their experience of making an appointment as good

Local (CCG) average: 74%National average: 67%

Your last appointment

55% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 77%National average: 69%

92% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 90%National average: 87%

94% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 92%National average: 89%

93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 90%National average: 87%

96% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 95%National average: 93%

95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 97%National average: 95%

92% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 89%National average: 86%

95% felt their needs were met during their last general practice appointment

Local (CCG) average: 96%National average: 94%

Overall experience

86% describe their overall experience of this GP practice as good

Local (CCG) average: 88%National average: 83%