Results from the 2019 survey

Melbourne House Surgery

Parkside Medical Centre, Melbourne Avenue, Chelmsford, CM1 2DY

Where patient experience is best

    • 69% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 52%National average: 68%

    • 71% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 65%

    • 73% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 67%

Where patient experience could improve

    • 65% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 78%

    • 87% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 86%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.

Surveys sent out


Surveys sent back


Completion rate