Results from the 2019 survey

Elliott Hall Medical Ctr.

165/167 Uxbridge Road, Hatch End, HA5 4EA

Where patient experience is best

    • 95% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 68%

    • 88% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

    • 85% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
258

Surveys sent out

117

Surveys sent back

45%

Completion rate