Results from the 2020 survey

Elliott Hall Medical Ctr.

165/167 Uxbridge Road, Hatch End, HA5 4EA

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 61%National average: 65%

Where patient experience could improve

    • 72% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
259

Surveys sent out

100

Surveys sent back

39%

Completion rate