Results from the 2020 survey

Parkside Medical Centre

Bulwell Riverside Centre, Main Street, Bulwell, Nottingham, NG6 8QJ

Where patient experience is best

    • 85% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

Where patient experience could improve

    • 31% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 19% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 45%

    • 50% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
432

Surveys sent out

124

Surveys sent back

29%

Completion rate