Results from the 2020 survey

Honley Surgery

Honley Surg. Marsh Gdns, Honley, Holmfirth, Huddersfield, HD9 6AG

Where patient experience is best

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 97% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

    • 89% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

Where patient experience could improve

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 65%

    • 59% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 65%National average: 60%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

120

Surveys sent back

48%

Completion rate