Results from the 2019 survey

Cornishway Group Practice

Forum Health, Simonsway, Wythenshawe, Manchester, M22 5RX

Where patient experience is best

    • 91% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 98% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 92% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 27% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 51% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
408

Surveys sent out

104

Surveys sent back

25%

Completion rate