Results from the 2020 survey

The Hawthorns Surgery

331 Birmingham Road, Sutton Coldfield, B72 1DL

Where patient experience is best

    • 60% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 41%National average: 45%

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 74%National average: 77%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 83%National average: 85%

Where patient experience could improve

    • 49% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 65%

    • 53% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 59%National average: 63%

    • 63% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

122

Surveys sent back

49%

Completion rate