Results from the 2019 survey

Dr Mp Clarke’S Practice

The Hawthorns Surgery, 331 Birmingham Road, Sutton Coldfield, B72 1DL

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 48%

    • 88% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 83%

    • 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 52% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 65%

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

128

Surveys sent back

52%

Completion rate