Results from the 2020 survey

Beeches Medical Practice

1 Beeches Road, Bayston Hill, Shrewsbury, SY3 0PF

Where patient experience is best

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 77%National average: 65%

    • 79% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 85% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 44% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 95% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

133

Surveys sent back

54%

Completion rate