Results from the 2020 survey

Charlotte Keel Medical Practice

Charlotte Keel Health Ctr, Seymour Road, Easton, Bristol, BS5 0UA

Where patient experience is best

    • 89% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

Where patient experience could improve

    • 53% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 40% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 20% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
490

Surveys sent out

106

Surveys sent back

22%

Completion rate