Results from the 2018 survey

Johnson (Sheen Lane)

Sheen Lane, East Sheen, SW14 8LP

Where patient experience is best

    • 94% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 74%National average: 69%

    • 88% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 62%

    • 80% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 66%

Where patient experience could improve

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
246

Surveys sent out

96

Surveys sent back

39%

Completion rate