Results from the 2020 survey

Johnson (Sheen Lane)

Sheen Lane Health Centre, 70 Sheen Lane, East Sheen, SW14 8LP

Where patient experience is best

    • 91% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 100% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 93% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
301

Surveys sent out

106

Surveys sent back

35%

Completion rate