Results from the 2020 survey

St Giles Surgery Dr Patel

St.Giles Surgery, 40 St.Giles Road, Camberwell, SE5 7RF

Where patient experience is best

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 49% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 50% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 78% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 66% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Comparisons to the local (CCG) or national average may not be statistically significant.
487

Surveys sent out

100

Surveys sent back

21%

Completion rate